Terms & conditions
Accepting our terms and conditions/parents responsibilities
1. Parents/guardians will ensure that all child/children follow the general facility rules that Trinity College has in place.
2. The lesson will not be extended to make up for late arrivals
3. Children are not the responsibility of the Trackstart Swim Academy until the child enters the Swimming Pool
4. Photos or videos are not permitted of children whilst Trinity College
5. Parents/Guardians are not allowed on the pool deck at any time.
6. Parents/Guardians are not allowed leave the children unattended on pool deck without let know any staff member of Trackstart Swim Academy.
7. If the child refuses to get in the water or you no longer want your child to attend the course, we cannot give a refund.
8. Every students must inform the swimming teacher when they need to go to the toilet.
Additionally, Parents/Guardian of our students must get confirmation from the teacher before re-entering the pool after using the toilet.
9. For Student coming late you need alert the Swimming Coordinator or any swimming teacher of Trackstart Swim Academy and you still need a swimming teacher consent before to get in the water. Is not allowed leave the children unattended on pool deck.
Illness and medical condition
1. We do not provide a refund or credit for absence for lesson due to Illness etc. However, if you have a medical cert of illness/injury that affects more than 4 weeks we may offer you a credit toward the next package of lessons.
2. We Must be informed of all medical conditions affecting your child. We will not be liable for any Accidents/injuries that relate to your child’s medical condition.
General
1. A swimsuit, towel, and Swimming cap are essential, Swim nappy is mandatorily for swimming baby class, highly recommend wetsuit for young kid or student might feel cold in the water.
2. Good behaviour is required of all Children, Trackstart staff will exercise due care and control for safety of your child whilst on the premises and reserve the right to suspend any child who does not comply with facility rules, no refund will be given.